Seed is a life science and consumer health company focused on the microbiome and its undeniable potential in shaping the future of human and planetary health. We’re seeking kindred dot-connectors to join our ecosystem of leading microbiome scientists, doctors, storytellers, designers, artists, filmmakers, poets, and translators.
Open Roles

Explore below to see our current open roles.

Brand + Marketing

Ambassadors + Partnerships Manager

We’re building a partnership and affiliate program that goes way beyond “influence”—we’re revolutionizing the way people understand our bacterial world, both inside and out. It’s more than Instagram and YouTube, it’s a movement based in science and accountability.

A community builder at heart, your tenacious spirit is paired perfectly with your patience and empathy. You’re equal parts data analytics and creative. “Disorganized” isn’t a word in your vocabulary—you are detail obsessed, the epitome of coordinated, and love the feeling of crossing something off your to-do list or a 5,000 line Google Sheet. And when you’re not living in, and maniacally managing, the nitty gritty, you’re exploring—and actioning that exploring with DMs and cold emails to the humans you are most interested in. You’re curious, actively seeking out opportunities to learn, and thrive in processing new information. You are the dot connector of all dot connectors. You understand 1+1=3. And you see the matrix. One of your passions is finding unique voices to cultivate a diverse ecosystem of perspectives.

As an Ambassadors + Partnerships Manager, you will be in charge of maintaining relationships with our affiliate partners, communicating the awesome work at Seed to ensure they know about initiatives beyond our work with them and thereby become the steward of our Seed University program. You will assist with crucial campaign details—running channel analytics, drafting contracts, tracking creative assets, and coordinating live dates. You will source new talent, voices, humans, superorganisms every week to continuously grow and support our expanding partner ecosystem. You will identify unique niches and interest areas that align with ours to uncover new cohorts and communities.

Who you are:

  • 3+ years of experience in influencer marketing, partnership, or ambassador roles
  • Deep understanding of FTC guidelines and compliance
  • Familiarity with influencer marketing platforms, namely Grin
  • Comprehensive experience and knowledge of Instagram and YouTube algorithms
  • Data-driven and creative (left / right brained)
  • Extraordinary written and verbal communication skills
  • Positive and open to always improving
  • Committed to education and deepening self-learning and understanding of Seed, our brand, values, products, and the science behind what we do
  • Ability to keep composure under pressure

 

Freelance Copywriter

We’re big on words. Words empower and steward the integrous translation of science that forms the foundation of our brand.

Writer and storyteller at heart, you create magic in the permutation of 26 letters, a handful of punctuation, and occasional, cleverly-placed emojis. You think in long form and short form and rap verses and poetry and everything in between and understand it’s about speaking to people in the way they want to be spoken to. You can get to the heart of a message in the fewest number of characters and thrive in the crafting of phrases that catalyze action. Words are powerful; you know exactly when and how to be subversive and provocative versus nurturing and expansive. You thrive in memes, haikus, hashtags, puns, metaphors and analogies—word play is your superpower. When we say TED meets Vox meets The Hustle meets Carl Sagan meets VICE, you know what we mean.

And you are curious. Pushing boundaries and buttons is your thing and you demand a new way to counterprogram against the noise (especially when it comes to science, health, and wellness). You could wake up every day with the mission to make science accessible and cool (while also fully understanding the importance of integrity and the nuance of precision). You are inspired to crack empowerment through education and turn click-bait into meaning. You have told a lot of stories, written a lot of taglines, tweets, captions, and subject lines, and you’re ready for something that satisfies and expands and peeks your intellect, your soul, and of course, your microbiome.

Who you are:

  • 3+ years experience (especially if in an educational / science / health / CPG / wellness or related space)
  • Extraordinary crafter of beautiful language
  • A steward for brand identity and voice
  • Multi-channel, multi-tasking, multi-disciplinary—experience across campaign, social, packaging, web, and email, a plus
  • Synthesis of disparate ideas to create analogies, metaphors, and other narrative devices to communicate science and inspire a community
  • You noticed the misused homophone in this job description and it bothered you deeply

Magic (Merchandise Development) Lead

What if science had a streetwear label? 

If you are fascinated by that prospect, keep reading. 

At Seed, the medium is the message. And we always try to go beyond the medium to think about the experience. How it feels, smells, tastes, opens. If it is sustainable and unique. Does it help make science more relevant? Can you learn something? And above all, if it feels human. 

You understand fashion and object design—the current landscape of art and culture, know about the newest designers and innovators, track the most sustainable methods of making materials—and if asked to track down a vintage science tee, you’d know exactly where to go. You’re tapped into Hypebeast, High Snob, and BoF, look into the sustainability of brands like Pangaia, Mylo, Byborre, Parley, and Everybody World, and understand the importance of personalization.

Working directly with Seed’s Director of Storytelling and Brand Experience, you will help ideate, mood board, plan, research, develop, source and produce our experiential drop system: Magic. This system includes everything from sourcing sustainable materials (clothing, packaging, etc.), researching artifacts (vintage items, fossils, books), and, most importantly, maintaining knowledge of the ever changing world outside of science that we can tap into. There is no collaboration too strange to pitch—as long as it ensures the opportunity to learn and make science accessible to the most unexpected of communities. 

Your superpower is being plugged in and making sh*t happen. Fashion, art, music, sustainability, you have your eyes on the right now and the future. You’re tapped into major calendar moments (Fashion Week, The Met Gala, the Oscars, new album drops, festivals, etc.) and can spot opportunities where we can inject science and perspective shifting into the zeitgeist. 

Your curiosity as a human allows you to have one foot in the world of fashion and art, and the other in the world of sustainability and science. In this way, you are capable of seeing dot-connections where others may not, moving quickly and efficiently to scope ideas and bring them to life. 

 

What You’ll Do

  • Lead creatively and scientifically: Merge art and science with insights from the outer world that informs our inner ideation and production for merch drops. 
  • Embody the Seed culture and ethos in the selection of products, drops, and partners that are true to our brand and outward expressions 
  • Monitor trends: Keep your finger on the pulse of cultural trends and moments where we can Trojan horse science and wink at the zeitgeist. Most importantly, this will include the identification of Superorganisms to feature, people out in the world shifting perspectives, artist curation for content collaboration, etc. that can also be surfaced for the team and bring a diversity in perspective and sourcing new perspectives, creators, etc.
  • Create reports for the team to inspire across marketing—what is happening outside the walls of science (trends), tracking drops with larger goals (social media analytics), etc. 
  • Own the (sometimes maniacal) organization, tracking and reporting of production across every drop and work closely with the Director of Storytelling + EP on learnings, efficiencies for next drop, and performances; always being solutions oriented. 
  • Curate the Magic ecosystem: 
    • Research, define, and grow a list of vendors that fit within the Seed ethos of sustainability—tracking pricing, timing, sustainability, etc. 
    • Collect and organize a list of collaborators for future Magic drops (clothing designers, material developers, artists, scientists, niche brands, etc.).
    • Track all Magic ideation from team and see where to connect the dots across the above points
  • Prepare and plan seasonal drops: Organize quarterly plans in collaboration with the Director of Storytelling on drop plans, market trends, business objectives, and timeline of production. 
  • Strategize and push boundaries: Discover and pitch new ways for Magic to appear to our community across all touch points (social, customer, internal)
  • Collaborate cross-functionally: Work with creative and production teams from ideation to completion of each drop. 
  • Assist and collaborate with the Director of Storytelling: 
    • Creating Brand Marketing campaign briefs, helping track deliverables and ensuring successful launches
    • Using market trends to inform brand expressions of our experiments and campaigns 
    • Strategizing ways to push boundaries for how education comes to life across all touchpoints
    • Support creative team to achieve timely deliveries and meet internal targets and deadlines
    • Inspiring learning and curiosity within our internal ecosystem, discovering surprising and delightful moments to excite and intrigue the Seed ecosystem
  • All other moments of osmosis and symbiosis that emerge as we grow :)

Marketing Coordinator

 

 

If you’ve listened to the news, opened a social media app, or taken a stroll down your grocery store’s “wellness” aisle in the past few years, you may have observed that misinformation is rampant and effective, reputable science communication is sorely needed. At Seed, our Brand and Marketing Team works to fill this niche for everything microbial—especially when it comes to the latest microbiome science. Whether we incentivize learning about cheese microbiomes (no, really—check out our (HOME)ROOM learning series @seed) through custom sweatshirt collaborations to launching a campaign all about the importance of nutritional inputs and the Periodic Table of Microbiome-Friendly Foods (#sciencesmoothie), we find creative and innovative ways to communicate science through storytelling.

That’s where you come in. Each day will be different, and the Marketing Coordinator will work across teams and with a variety of stakeholders. This role will collaborate closely with our VP of Marketing and Executive Creative Producer to facilitate meetings, track deliverables and deadlines, liaise with external partners, streamline workflows and communications, assist with production, juggle packed Google Calendars, and provide support on anything from gif creation to market research. The Marketing Coordinator will have the opportunity to assist with merch production, social brainstorming, basic deck creation, Gantt chart construction, copyediting and wordsmithing, campaign planning and more. In essence, you’ll be the mycorrhizal fungi that keeps the important trees of the marketing forest connected and supported (IYKYK).

In order to make this magic happen each and every day, we need someone with exemplary organizational skills, effective communication, the ability to be a “generalist” (check your high school biology notes if you need a refresher on that term), and insatiable curiosity to join our ecosystem. Seed works in a fast-paced environment with a collaborative team dedicated to very high standards. The most ideal candidate will have a knack for organizing (we’re talking someone who has color-coded to-do lists and takes notes at their weekly book club meetings), a keen eye for detail and ability to QC (you’ve already detected where we’re missing an Oxford comma in this job description), and a gut instinct for when something is off track (hence why you now make all of the travel plans for the group trip). This role is optimized for growth and learning, so a passion for asking questions and digging deeper is absolutely essential. 

If you think this sounds like you, we think our microbes should meet—submit an application below!

Who You Are

  • 1-2+ years experience as a PA in production, PR or Marketing Assistant, office management, or stellar internship experience
  • An insatiably curious sponge with a deep commitment to learning
  • A clear writer and communicator
  • An armchair expert on a variety of topics and willing to jump into primary literature on PubMed
  • Highly productive, proactive, and collaborative team player—quick to mention if something is veering off schedule 
  • A natural self-starter who is always looking for ways to plug in
  • Proficiency in Google Workplace (bonus points if you’re great at scheduling Google Calendar invites) and Slack—Asana, Notion, Keynote, and WordPress are a plus
  • Excels at time management and can skillfully re-prioritize at any moment
  • Attention to organization and detail with a passion for proofreading
  • You approach tasks big and small with kindness, optimism, and dedication
  • Tech-savvy and/or willing to search Google, YouTube and Reddit threads for tech tutorials
  • Efficiency-minded, and one to speak up if there is a better, faster, easier way to do something 
  • Comfortable (and even thrive) in the ambiguity and ever-evolving needs of a fast-paced startup environment
  • NOTE: this role is mixed remote + onsite at our Venice HQ, so we need you to be located in Los Angeles with the ability to transport yourself to the office and be a COVID-conscious individual.

What You’ll Do

  • Own Market Research participant communication—sourcing, scheduling, reward distribution for participation, and ongoing support and coordination. 
  • Serve as the team linchpin across departments (marketing, design, and ops)
  • Work closely with our VP of Marketing and Executive Creative Producer and the wider Brand + Marketing team
  • Track copy changes across the organization, across platforms and teams 
  • Making and updating trackers
  • Copywriting and copyediting support
  • Ad-hoc research projects (e.g., find us 50 examples of hygiene products to inform naming for a future product, pull top articles about the nuances of greenwashing, identify people working in the world of coral, from academic researchers to IG influencers) 
  • Assist marketing team in managing sourcing, vendor relationships, sample trafficking, and execution
  • Compile and create decks for various internal and external partners 
  • Science communication / translation experience a plus

Note: Although we are not actively recruiting for this role, we are accepting applicants on a rolling basis.

 

Part-Time Marketing Ops Assistant

A touchpoint is a touchpoint is a touchpoint. Everything from the label on a sweatshirt, to a well-orchestrated Zoom meeting, to an email to our scientists is an opportunity to weave brand storytelling into the Seed experience.

You are a meticulous do-er, but most of all, you seek a higher purpose in what you do. This isn’t marketing for the sake of marketing. We’re trojan-horsing curiosity and biology and knowledge through memes, gifs, poems, rap, art, and fanny packs. You want to contribute first-hand to the magic and wake up every day to make science and health accessible, cool, and empowering.

2021 for Seed will focus on scale, and the opportunity for growth here is real. We are looking for the right humans to join our ecosystem at every level, even if you had your college graduation on Zoom.

Who You Are

  • 1-2+ years experience as a PA in production, PR or Marketing Assistant, office management, or stellar internship experience
  • An insatiably curious sponge with a deep commitment to learning
  • A naturally extraordinary writer and communicator
  • Highly productive, proactive, and collaborative team player—quick to mention if something is veering off schedule
  • A natural self-starter
  • Proficiency in Google Docs + Sheets, Asana a plus
  • A time management wizard who can skillfully re-prioritize at any moment
  • Obsessive attention to organization and detail with a passion for proofreading
  • You approach tasks big and small with kindness, optimism, and dedication
  • Tech-savvy enough to troubleshoot the printer when it inevitably acts up
  • Efficiency-minded, and one to speak up if there is a better, faster, easier way to do something
  • Comfortable (and even thrive) in the ambiguity and ever-evolving needs of a startup environment
  • A COVID cautious individual who always wears a mask and is available to work onsite at our Venice office 2-3 days a week.

What You’ll Do

  • Gifting and merch drops are a backbone of the Seed marketing experience, and there is no detail too small. You will ensure the production, execution, and reporting of our big ideas are taken care of down to the microscopic details.
    • See (Home)room collab with Come Back as a Flower sweatshirt drop and The Story of You, a learn from home Instagram science course.
  • Own all merch launch logistics and fulfillment (tracking, packaging, shipping)
  • Meticulously pack gifting and merch packaging.
  • Create and print custom collateral using design-approved templates.
  • Arrange shipments, courier pick-ups, etc.
  • Manage gifting communication both internally and externally.
  • Manage tracking systems and maintain inventory, supplies, restocking, and materials
  • Ad-hoc research projects (e.g., find us 50 examples of hygiene products to inform naming for a future product, pull top articles about the nuances of greenwashing, identify people working in the world of coral, from academic researchers to IG influencers)
  • Serve as the team linchpin across departments (marketing, design, and ops)
  • Lend your creative voice and opinion to marketing initiatives, campaigns, and roadmaps
  • Assist marketing team in managing sourcing, vendor relationships, sample trafficking, and execution (production timelines, POs, proofs, delivery)

 

Creative

Digital Producer

Who We Are:

At Seed, we take pride in creating beautiful and compelling digital experiences, from websites to apps to experiential digital products. We've created digital learn from home experiences—about giant whispering trees, cheese bacteria highways, salmon isotopes inside trees, the billion-year-old Internet under our feet, and the interconnectedness of the world through the lens of microbes. We are looking for a Digital Producer to bring our creative designs to life flawlessly, with deep consideration of both UX and platform limitations. You will report to the EP-Creative and own relationships with key stakeholders, including Product/Engineering, VP of Brand and Marketing, and Design Director. 

 

This position is a 4-month contract to hire that will oversee multiple projects including seed.com multi-SKU product update, seedhealth.com animation and design updates, creating a digital asset management system for internal use, and the launch of an editorial platform. 

 

Who you are: 

  • 5+ years of experience in digital/web production in-house or at a creative agency.
  • Superhuman recall of project status and well-organized project plans to back it up. 
  • Experienced at understanding how to build processes that enable a design to work with technology.
  • You know how to communicate to different stakeholders using their languages, keeping in mind the type of communication that will help everyone succeed.
  • The phrase “We need to get this landing page live in 2 weeks” does not scare you. 
  • You aren’t bored by having to read a contract or redlining a scope of work, since clarity is best for all parties. 
  • You are comfortable having scoping conversations with the marketing and product team and identifying risks that may cause delays.
  • You can prioritize on your feet and are confident in your decision-making skills and the halo of impact that decisions affect. 
  • You have basic digital production skills and don’t need to rely on a designer to re-cut an asset in a pinch. 
  • You know the specs of every platform and have creative solutions for platform limitations.
  • You are comfortable with various CMS platforms and love to learn new tools. 
  • You are impeccably organized and naming conventions are your best friend. 

 

What you’ll do

  • Work collaboratively with Design, Marketing, Growth, Product/Engineering, and other stakeholders to push various digital projects forward.
  • Track all of the deliverables and project phases for digital/web experiences including, copy, assets, design, QC, launch.
  • Work closely with EP-Creative to ensure that a solid digital experience supports upcoming marketing campaigns; communicate dependencies, risks, and realistic timelines to ensure marketing projects can be properly scoped. (On-time and in-budget are non-negotiables.)
  • Maintain a strong relationship with Design Director and Lead Interaction Designer to ensure that brand identity and UX  is being held up during the development process.
  • Work with the Engineering team to understand the tech stack now, its planned evolution, and how it fits into the matrix of project plans. Likewise, you have a deep understanding of the limitations of specific social platforms and creative workarounds.
  • Work with external dev partners to manage scope, prioritization, and timelines.
  • Manage a library of assets with keen attention to detail.
  • Precision QC’er, you can’t un-see a bug, copy edit, or incorrect image. 

Production Designer, Growth

Production Designer, Growth

You will be responsible for executing assets and designs across paid social ads, email campaigns, and other growth-focused initiatives. You will have experience working in motion, creating beautiful and compelling assets that speak to the Seed brand while attracting new customers. You are the perfect synthesizer of direct response best practices (that convert) and branding best practices (that communicate who we are and are not dilutive). 

You are excited by the idea of working alongside a smart team, creating and iterating as we learn—focusing on compelling and innovative ways to translate complex scientific and health-related concepts to a global audience across various channels. You also consider behavioral science, trends and insights, the nuance of copy and language, and you understand the human cues of growth advertising and communicating. Your portfolio speaks to all of this—from :06 second social posts to full :90 second commercials to mini documentary pieces to a single powerful image with type that immediately communicates.

 

Who You Are

  • 3+ years of digital design experience
  • DTC / subscription experience
  • Experience using Figma, Illustrator and Photoshop, including creating motion graphics using the timeline feature in Photoshop
  • Basic knowledge of video editing / GIF creation, Keynote
  • Experience executing on corporate and brand identities and respective brand guidelines
  • Extensive experience with e-commerce and growth-related design, especially landing pages, emails, and paid social ads
  • Experience creating infographic or data visualizations
  • Asset management—track changes in aspect ratios and resolutions across advertising platforms
  • Works inter-departmentally to balance the needs of the brand team and growth marketing team
  • Works with Design Director to interpret data-driven feedback provided by growth team and external partners to create a variety of options for A/B testing
  • Fun level of competition; Finds satisfaction in creating digital assets that “win” while pushing the expectations of “best practices”
  • Positive and open to feedback
  • Strong communicator
  • Curious experimenter

Video Editor/ Motion Graphics Animator (Freelance)

Video Editor & Motion Graphics Animator

You are an extraordinary combination of right-and left-brain—USPs and visual storytelling; growth and brand. You can intuit, concept and create assets that help us grow.

You will be responsible for executing growth-focused assets across landing pages, email drip campaigns, product explainer videos, 101s, infographics, and most critically, paid social ads—especially those in motion. You are the perfect synthesizer of direct response best practices (that convert) and branding best practices (that communicate who we are and are not dilutive). You think deeply about how type and imagery dance together, and about how juxtaposition and timing can mean the difference between working and not working. You deeply understand the native gestures of the platform you’re designing for, how humans use that platform, and how the UX / UI of an asset optimizes for growth. Other companies share your work internally as an example of great design and sophisticated branding, while also feeling clever, clear and intelligent. You are obsessed with the space between data and beauty and will obsessively optimize and tweak as we learn. 

You will collaborate with our small but agile design, data and marketing team—focused on creating compelling and innovative ways to translate complex scientific and health-related concepts, as a part of communicating Seed’s brand message, category education, and product differentiation to a global audience across various channels. You also consider behavioral science, trends and insights, the nuance of copy and language, and you understand the human cues of growth advertising and communicating. Your portfolio speaks to all of this—from :06 second social posts to full :90 second commercials to mini documentary pieces to a single powerful image with type that immediately communicates. 

You will: 

  • Conceive, craft, and execute dynamic video edits that captivate a social-driven audience and hit KPI goals determined by our growth and data team.
  • Be scrappy and resourceful in re-purposing assets, making stock beautiful, and creating in creative ways—you go away and come back with ideas and concepts that everyone Slacks about while you’re presenting . Even your first boards elicit lots of internal emojis. 
  • Collaborate across growth, brand, creators, and even our R+D team to gather data and synthesize in creative. 
  • Develop best practice trending content editing techniques to enhance content performance across paid social, as well as extend content across organic social.
  • Continually survey and discuss social media, digital and cultural trends and happenings.
  • Master of all aspects of video Post Production including editing, color grading, sound design and mastering for delivery across all social media platforms.

Who you are:

  • 4+ years of digital design and growth design experience
  • Expert in Adobe Premiere Pro, After Effects, Illustrator and Photoshop
  • Experience managing other editors is a plus
  • Deep understanding and expertise on all social platforms and traditional media
  • Proficient with After Effects—Motion / Text Animation Skills Required
  • Experience directing and camera operation at a DP level is a major plus
  • Experience in DTC (especially, Wellness, Health, a plus)
  • Communicating science is a major plus
  • Experience concepting and executing within brand identities and respective brand guidelines
  • Extensive experience with e-commerce and growth-related performance design, especially landing pages, emails, and paid social assets
  • Experience creating infographic or data visualizations
  • Asset management—track changes in aspect ratios and resolutions across advertising platforms
  • Work inter-departmentally to balance the needs of growth and brand  
  • Interpret data-driven feedback provided by the growth team and external partners to create a variety of options for A/B testing (and maybe C / D / and E )
  • Positive and open to feedback, collaboration, and different styles of giving notes—all in the service of getting it right and doing our best work
  • Strong communicator
  • Curious experimenter
  • Consumer of culture and content
  • Empathic human that understands the power of visual storytelling and feels accountability for what and how we do that with beauty and integrity
Data Science

Director of Data Science

The Director, Data Science, will be the first data science hire at Seed, tasked with creating a world-class Data Science organization at a startup undergoing hyper-growth. You will be responsible for bottom-up recruitment, training, and management for a team that will help Seed remain a data-driven culture which also reflects the intentionality of our brand and the human-centric ethos of our company, especially as it relates to the accountability of health.

In this role, you will first internalize and become an expert on our current business intelligence data infrastructure (Snowflake, Fivetran, and Tableau; open to changes) while looking ahead to cutting edge application of engagement optimization, recommendation systems, marketing mix, and retention science. You obsess over data, insights, new trends, technologies and the kind of gut instincts that come from experience and deep knowledge of our brand. You are discerning about your experiments and how to roll out implementations. You see the matrix, and you’re always looking for ways to optimize it.

Simultaneously, you will cultivate an environment that fosters an experiment-first, growth-minded philosophy. You will work with other newly formed departments and provide thought-leadership and stewardship on one of our most cherished ideals: scientific rigor and curiosity. You relish the chance to work with a best-in-class subscription product and will also dive fearlessly into the challenge of molding and nurturing an elite team from the ground up. You should have experience with the data requirements of consumer subscription services and in addition to data science, you speak dev, product, growth, retention, finance, brand, CX, UX, (maybe even health and life science) to connect dots in ways others don’t think of.

What you’ll do:

  • Recruit and manage a high-performing team of data scientists
  • Be a hands-on leader and architect a self-serve business intelligence platform that serves the needs of stakeholders
  • Experience being in new teams and as they mature
  • Establish a vision and roadmap for data science function to strategically change the economics of our business
  • Collect, manage, and analyze user data, namely subscription and retention data
  • Ensure and improve data quality, integrity, accuracy, and utility
  • Collaborate with all teams to find growth levers and optimization opportunities
  • Develop and manage user profiling
  • Drive data-driven decisions and advance our data-focused culture

Who you are:

  • A Bachelor’s degree in Computer Science, Economics, Information Systems, Statistics, Operations Research, Applied Math, or any other related field
  • 6+ years of experience in data science (or a related field)
  • 2+ years of experience managing data teams.
  • Expert experience with SQL for querying and profiling
  • Snowflake; or Cloud platforms like AWS, Azure, Google Cloud, etc.
  • Tableau/Looker; or similar, and Google Analytics
  • Statistical and machine learning tools like Python, R, SAS, etc.
  • Great skills in communication and stakeholder management
Growth

Senior Director, E-Commerce Operations

You will be responsible for building a galaxy-class e-commerce subscription experience for our community of members that reflects the rigor of our science, intentionality of our brand, and the human-centric ethos of our company, especially as it relates to the accountability of health.

You will be the architect and owner of an impactful, friction-less, tech-forward, every-single-little-touch point-has-been-thought-of member journey. Even the foundational, basic building blocks will be implemented with proficiency, scalability and magic in mind. E-commerce is not a means by which someone receives our product or cancels an order––the digital experience of Seed IS 50% OF THE PRODUCT EXPERIENCE AND 100% OF THE MEMBER EXPERIENCE. You are obsessed with the interplay and reciprocity between the online and offline—how even simple tools can elicit the “holy sh*t you guys think of everything, I want to buy anything from you” response.

This means building a high productivity, member-first service culture. You obsess over data, insights, new trends, technologies and the kind of gut instincts that come from experience and deep knowledge of our brand. You are discerning about your experiments and how to roll out implementations––and your passion for e-commerce in all-team emails comes through when you communicate a shipping upgrade with the fervor of a scientific breakthrough.

Your tech proficiency rivals your product/design thinking and operational prowess.
You see the matrix, and you’re always looking for ways to optimize it.

You embrace and operationalize the urgency and critical importance of time in this function––a person without refills today that are critical to their health is something you would lose sleep over. A Christmas present isn’t a Christmas present on December 26th. You have made our 3PL your best friend, such that we are perceived as omnipotent puppeteers of large global shipping carriers :)

You can see the business model, optimization, 3PL management, international rollout, care team metrics at 10^12 and get in the weeds to go that extra mile when the warehouse makes a mistake at 10^1. And you create data visualization, reporting and communications that reflect sophistication and obsession with the optimization of the member experience.

You will drive the definition and adoption of key performance metrics (both quantitative and qualitative) coordinated across logistics, operations, member care, marketing, growth, product and yes, even R+D and our SciCare team. You will build an agile platform so that testing, experimentation and quick fixes don’t break the system, but supercharge it. In an Amazon-world with Amazon expectations, you think about points of differentiation, seamlessness, what can be human-led and where technology can optimize.

The subscription nature of what we do means we work to earn that transaction each month—and with new products means new complexity, and the need for better tools and an operational framework that utilizes a first principles approach to some key areas that drive churn in other companies. Some questions you might ask: What is the role of SMS? AI? The Member Dashboard? What happens when there are multiple subscriptions per household? What happens when people use different products on a different cadence and only need one refilled, but another to not deliver for 2 weeks? Multi-address and multi-payment single subscription options? Carbon offset checkout integrations? Bundling implementation? International optimization? Multi-node warehouses? Implementation of loyalty, retention programs? International cross border and overseas warehouse selection? Currency conversion, tax and duties, international distribution nodes, regulatory, compliance—you’ve been there, done this.

As an e-commerce swiss army knife, you are a one-person show capable of growing a team from the ground up. You speak dev, product, growth, retention, finance, brand, CX, UX, data science, (maybe even health and life science) and just enough behavioral science to connect dots in ways others don’t think of. Above all, you have the ability to put yourself in a human’s shoes (both the Member and the team and partners responsible for operating the experience) and architect with a high sense of empathy. You are excited about designing uniquely-Seed solutions and building a highly intentional signature experience.

Under your ownership, our e-commerce experience will feel like this.

Who you are, what you’ve done and what you’ll do:

  • 5-7+ years of experience scaling world-class international e-commerce subscription platforms working across engineering teams, product, care, brand and all other internal touchpoints.
  • Built an e-commerce business that has achieved significant scale over a short period of time. A big plus if the company has achieved annual revenue in excess of $250MM - 500MM.
  • Significant track record of building a highly engaged, performing and collaborative team, developing an org structure that is in line with the department’s strategic goals and scale plans; passionate about bringing the best talent on-board and driving an exceptional team culture.
  • Excellent written and verbal communication skills, comfortable presenting and impeccable internal updating skills.
    Member obsessed: you possess a deeply empathetic mindset that you can translate into real solutions for members.
  • You earn trust with the team and stakeholders: you listen, you are inclusive, you treat others with respect, and you are willing to be vocally self-critical.
  • Passionate self-starter, decisive and able to move with speed to implement and correct when needed.
  • Data driven––you use data to make decisions and when you don’t have data, you search for anecdotal and qualitative information to gain insights.
  • You are a builder—you invent on behalf of our members.
  • You are comfortable working with ambiguity and you don’t shy away from taking on executional responsibilities.
  • Ability to manage a small team focused on company-significant KPIs with action plans mapped across departments.
  • Ability to interpret KPIs, income statements, balance sheets and financial reports and develop action plans to improve financial and operational metrics
  • Proven track record implementing new technologies, integrations, SOPs, data vis, etc.
  • Experience in leading operational and strategic initiatives end-to-end, managing stakeholders and running multiple projects, sprints, and work-streams simultaneously.
  • Excellent communication skills, including the ability to take complex, ambitious topics and create compelling narratives for different cohorts.
  • Aptitude for strategic thinking and problem solving in a fluid environment.
  • Exceptional at prioritizing and focusing on the highest value opportunities.
  • Leadership presence, ownership mindset, IC capabilities
  • Operational excellence ethos, numbers and solutions driven, tech savvy
  • Extraordinary cross-departmental communication capabilities, especially member experience knowledge and ability to resolve complaints, inquiries and operational errors in ways that earn members for life. Ability to think a few steps ahead about the implications certain challenges have on the member experience and proactively work with the right teams to drive a member-first solution.
  • Your curiosity is unrivaled.
  • You give a sh*t—about your work, about people, about our members, about the impact we make in the world.
  • You are hungry to innovate traditional e-commerce experiences and you bring an exceptionally creative mindset, along with your deep expertise in this space.
Member Experience + Community

Director of Impact

As Director of Impact, you will develop, codify, lead and execute Seed’s impact philosophy and strategy. This will begin with a definition of impact that amplifies our mission and values, imparts deeper meaning within our culture and ensures our work can nudge the world forward.  

Reporting to our VP of Member Experience and Community, you will design and implement a diverse, inclusive and equitable impact roadmap, bring initiatives to life and define how we measure success, while developing exceptional partnerships and relationships both internally and externally. You will enable us to dream big as an ecosystem and as individual superorganisms. You will lead with a visionary mindset that evolves what impact can mean in business and to ensure we realize our potential to make the impact we are capable of. 

Your focus will be at 106 and 10-6, knowing that what we learn, support and ultimately value internally is a direct reflection of how we show up for our community (another term to be co-defined with you) and various other ecosystems, both human and environmental. You will partner with the People and Culture stakeholders at Seed to identify key touch points within our employee experience that will support our internal ecosystem and strategically bring those to life. 

What You’ll Do

  • Drive the work to define what impact at Seed should look like and identify the different pillars it should focus on externally, while holistically considering the internal and intentional impact on our culture. 
  • Build Impact as a core function and work cross functionally to develop a strategy that becomes a unique part of our company, brand, and member and team experiences.
  • Develop, lead and bring to life social impact initiatives spanning across healthcare, science education, women’s health, nutrition and agriculture, environmental health and sustainability, wellness and product accessibility, GI health etc., and continue to build the Seed brand with a “mission and values above all” mentality, while creating different storytelling opportunities.
  • Design and implement a diverse, inclusive and equitable impact roadmap and drive alignment both internally and externally, while defining clear goals, as well as the means and criteria to measure the effects and success of our work.
  • Source and develop an ecosystem of global partners across non-profits and other organizations that directly contribute to our impact strategy, and build valuable relationships in these spaces. 
  • Be an integral part of initiating unique member-facing programs and opportunities for engagement and community-driven science impact. 
  • Project manage initiatives and collaborate with external partners as well as with our internal ecosystem to bring projects to life and drive the path from strategy to execution. 
  • Work cross-functionally to consistently diversify our member base, reach different communities and lead the way in developing programs and business initiatives to empower new avenues of access. 
  • Codify how we approach social issues— which ones integrate with our DNA, our protocols for donations, public statements and internal / external initiatives. 
  • Oversee our sustainability and environmental efforts and energize our work and commitments across all areas of the business. 
  • Design internal social impact opportunities and engage our internal ecosystem in this work as means to deepen the sense of community, meaning and belonging across the organization. 
  • Work closely with our R+D team on our women’s health initiatives to find opportunities for impact and education.
  • Work with leaders to inspire vision drivers across levels and teams and make employees integral to the continuous development of our impact-driven culture.
  • Develop internal volunteer programs and drive participation and engagement across the organization.
  • Work closely with employee resource groups and offer support, sponsorship and collaboration. 
  • Design and manage a dedicated impact budget, oversee and track donations, company matches etc.  

Who You Are:

  • 5+ years of experience in social impact or related roles.
  • Proven experience developing and executing diverse, equitable and effective social impact programs both internally and externally; Genuine curiosity, passion, heart and intention in developing social impact programs and initiatives and making them integral to the company’s DNA.
  • A true visionary that is excited to do things differently and develop true-to-Seed experiences.
  • Exceptional verbal and written communication skills, presentation narrative design skills, organizational skills, analytical skills, and attention to detail.
  • A passionate collaborator that loves bringing people together and building relationships.
  • Ability to orchestrate multiple projects, with regular cross-functional communication and reporting.
  • Keen understanding of business operations and the ability to influence change by communicating value to key stakeholders and developing precise briefing capabilities and processes. 
  • Ability to anticipate issues and take proactive efforts to problem solve and pivot as needed.
  • Experience developing an extraordinary global network of organizations and opinion leaders; Specific experience across health and environmental spaces - a plus.
  • Experience working closely with communications stakeholders to design narratives, develop thoughtful messaging and educational initiatives that amplifies the impact work and seeks buy-in  both externally and internally. 
  • Founders and C-suite relationship management as it relates to social impact initiatives and thought leadership - a plus.

 

Member Experience Coordinator

We’re a human brand serving humans so wow, is this an important hire for us. You are the heartbeat of Seed. The foundation for our community. The catalyst for word-of-mouth, and the steward of incoming emails from members (our customers), partners, practitioners, retailers and job-seekers excited about what we do and how we do it. Every person you interact with will walk away saying ‘whoa, that was an awesome experience—that felt unique and thoughtful’.

This goes beyond creating a world-class member experience. That’s table stakes. This is about communicating and cultivating a seamless, educational, empowering, and wondrous experience across every member and inquiring human's touchpoint. To do that means constantly asking how else you can serve with Seed’s ethos of citizen science, curiosity, intention, and learning injected into every email you write or phone call you take. You have eight ideas about how to surprise and delight when a member first mentions their shipment is delayed. You deliver factual information with the utmost empathy and kindness (which comes from the weeks you spent and daily time you spend asking questions and integrating what you learn into what you do).

And you’ll figure out with us how it scales and how we continuously build relationships with our members. This is something we want to be known for and the opportunity to own this, to push the boundaries (with tech, heart, and ways we probably haven’t even thought about yet), is yours.

What you’ll do:

  • Service Seed’s new and existing subscribers across all channels, including email, live chat, phone, SMS, and social media
  • Act as the customer champion, maximizing on opportunities to provide personal touches and surprise and delight experiences
  • Serve as the face of our brand, embodying our core values with a relatable, curious, and inviting attitude
  • Exude confidence, knowledge, and empathy when interacting with internal and external partners and customers—when it comes to people’s health and how their bodies feel, you are especially understanding and helpful
  • Liaise with our fulfillment center and logistics partners and escalate operational and technical issues to ensure timely shipments for our members
  • Serve as the primary point of contact for Seed’s global delivery partner to ensure accurate taxes + duties on international orders
  • Provide voice of the customer feedback as we continue to evolve our offerings and experiences 
  • Become an expert on Seed’s policies, processes, products, and brand
  • Actively pinpoint problems within product and experience to build solutions for them
  • Bring to life and collaborate on proactive, relationship-building, experiences for our customers

Who you are:

  • 1-3 years experience in customer-facing roles or related fields
  • A ruthless prioritizer with high emotional intelligence
  • Excellent written communication and interpersonal skills
  • Thrive in a collaborative team environment, while driving impact through independent work 
  • Organized, proactive, patient, solutions-driven, quick on your feet, and not afraid to roll up your sleeves
  • Deeply thorough, intentional, thoughtful and discerning 
  • Ability to position the customer at the center of every discussion or decision
  • Committed to education and deepening self-learning and understanding of Seed, our products, and the science and knowledge that empowers our health
  • Comfortable with ambiguity and nimble with direction as the company grows to operate at scale; ability to react quickly to new business decisions
  • Availability to work during agreed upon business hours, including weekends and holidays 

Member Experience Team Lead

Human brands need human stewards—you are the heartbeat of Seed and the foundation of our community. This goes beyond creating a world-class member experience. That’s table stakes. This is about communicating and cultivating a seamless, empathic, educational, empowering, and wondrous experience across every customer touchpoint. 

You’ll be the voice and champion of our members and internal member experience community, and push boundaries to fundamentally redefine what ‘experience’ means. This of course includes meaningful input across our company to enact processes and products that amplify our ability to show up for our members.

And how we show up internally is equally as important. You are a nurturing and impactful leader who will lead and inspire by heart, data, and example. You are excited to implement learning opportunities and help shape a thriving, world-class team.

What you’ll do:

  • Service Seed’s new and existing members across all channels, including email, live chat, phone, and social media.
  • Supervise members of the SeedCare team and ensure each coordinator is supported, fulfilled, inspired, and challenged, and that the team as a whole is meeting our goals and working effectively to balance quality and efficiency. 
  • Lead a world-class member experience team by training and motivating the team, and closely partner with other team leads to achieve consistency and strategic alignment. 
  • Drive a member-centric culture, ensuring that the team strives to deliver above and beyond experiences to our members and that they have the right tools to do so.
  • Be the point of escalation for cross-functional teams.
  • Triage ticket queue to ensure internal service level agreements are met daily.
  • Lead weekly check-ins with coordinators pertaining to individual performance and growth, implementing individual strategies when necessary.
  • Lead by example, answer inbound inquiries via email, calls, chat and social.
  • Manage the team's shifts schedule to ensure coverage during regular hours of operation and holiday schedules and take payroll responsibilities. 
  • Ensure member escalations and urgent after-hour needs are met.
  • Identify trends and behaviors and work collaboratively to put in place new processes and workflows to accommodate the team’s ever-changing needs in supporting our members and constantly think about future scale. 

Who you are:

  • 3+ years of customer support or customer-facing team.
  • 1+ years of experience in leading customer support or customer-facing teams.
  • Curiosity to understand how our users think and behave.
  • Passion for building a people-driven organization and culture, leading humans, coaching and unpacking talent potential. 
  • Comfortable with ambiguity and frequent changes to direction as the company learns to operate at scale.
  • Committed to education and deepening self-learning and understanding of Seed, our products, and the science and information about our health.
  • Organized and process-oriented with the ability to drive resolutions with multiple teams.
  • Strong written and verbal communication skills.
  • Ability to keep composure under pressure.
  • Ability to orchestrate an empathetic and collaborative team dynamic and community. 
  • Ability to show up as a thoughtful and kind people leader and prioritize designing a unique employee experience within the member organization.
  • True passion for serving humans, challenging and redefining traditional service practices. 
  • Flexible and comfortable with a constantly changing and evolving environment, and working through uncertainties. 

Science Care Specialist

We’re a human brand serving humans who ask us about health, science, probiotics, acclimation and anything one can Google. Some are inquisitive and skeptical, others praise us for our knowledge and helpfulness. As a company obsessed with scientific integrity, the cultivation of community, and a deep commitment to education, you are a vital part of this. You are an integral steward of Seed, the communication of science and our values, and a keystone of our brand experience. You are the catalyst for word-of-mouth and the first impression for incoming customers and curious question-askers who are excited about what we do and how we do it. People you interact with will walk away saying ‘whoa, I have never had an experience that felt so unique, intelligent and thoughtful’.

This goes beyond a world-class customer experience—this is about human relationships grounded in trust, scientific accessibility, and believing in knowledge as agency. Every day, we deal with human health and all of the nuance, emotion, and crucial empathy that’s required of it. This is about how you guide someone’s health journey and experience through the lens of science, and how you translate and communicate in a way that’s simultaneously rigorous, accessible, and kind. 

You are the face of our SciCare team and the first point of contact for our customers when they seek guidance for their detailed science and health questions. You are excited to care for their end-to-end experience, even when that means scouring through pubmed to address the most nuanced of questions. You constantly ask how else you can serve with Seed’s ethos of citizen science, curiosity, and learning injected into every email you write or scientific translation you create. You have eight ideas about how to offer unexpected moments of inspiration when a customer first mentions they’re interested in the microbiome or inquires about probiotics for their dog; as well as how we can do that consistently and proactively.

You are deeply curious about biology, bacteria, nutrition, the microbiome and their role in human and ecological health. When someone hears about a new diet or detox, you’re the one they text for the facts. PubMed is in your Instagram feed, Nature Medicine is in your bookmarks bar, and you’re excited to finally bridge the n of 100 (what science knows) with the n of 1 (how a human feels). This means everything from resolving daily customer service inquiries to communicating science to the public—in response to questions we receive, but also finding ways to proactively offer information and education in new and unique ways that may deepen our community’s experience of Seed. 

 

What you’ll do:

  • Act as the first (and main) point of contact for the many scientific and health related inquiries that our external ecosystem sends our way, crafting detailed scientific responses while maintaining an approachable and empathetic tone.
  • Proactively communicate with members of our ecosystem—initiating new scientific touchpoints and conversations throughout the customer journey, igniting curiosity along the way.  
  • Spend time scouring pubmed for the latest in microbiome + probiotic research—mindfully translating the literature while upholding the highest degree of scientific integrity with an emphasis on new macro creation + audits for enhanced customer experience.  
  • Become a product knowledge expert for our current and future product + category pipeline—acting as a hub of the science behind Seed. 
  • Work closely with SeedCare and larger CX team, iterating on best practices for meaningful customer engagement.
  • Develop and expand SciCare based projects and initiatives for additional educational touch points along the customer journey. 
  • Help further develop the educational and scientific voice of Seed.
  • Support the SciCare + Communication team with wider projects and initiatives, spanning from Marketing to R+D.

Who you are:

  • You have a fundamental drive to deliver best in class service, with a true passion for making science accessible to all humans. 
  • You have a degree in biology, or a relevant science field. Higher educational or professional degree is preferred. 
  • Prior experience translating and communicating science, working in a healthcare setting, and ability to communicate sensitive information mindfully.
  • A ruthless prioritizer with high emotional intelligence. You are deeply thorough and thoughtful.
  • Excellent written, communication, teamwork, and interpersonal skills.
  • Organized, proactive, patient, solutions-driven, quick on your feet, and not afraid to roll up your sleeves.
  • Ability to position the customer at the center of every discussion or decision.
  • A “cosmos is the limit”, “out of the shipping box” mentality.
  • Committed to education and deepening self-learning and understanding of Seed, our products, and the science and knowledge that empowers our health.
  • Comfortable with ambiguity and nimble with direction as the company grows to operate at scale; ability to react quickly to new business decisions.
Operations

Administrative + Office Assistant/Lead

This is the “you were there at the precipice of explosive growth, and quietly + steadfastly supported the completion of the company’s KPIs and milestones because of your incredible efficiency, organizational unicorn superpowers, and innate ability to stay on top of it, get ahead of it, and act quickly” type of opportunity.

You are buoyed by mountains of emails, Slacks, texts, Asana tasks, Google doc tags, and efficiently mine each thread you’re cc’d on for details that will help you do your job without having to ask; you see the matrix in backlogs of scheduling requests, digital paperwork, tracking of responses, and understand the growth opportunity to be had in being immersed in the minutiae. Without you, critical meetings wouldn’t get on the calendar, projects wouldn’t move forward, KPIs would get off track, and our Co-CEOs are mired in a backlog of tasks that prevent them from steering our ship.

You are beyond resourceful, keep up with the latest news in the world and in our space, care about health (including yours), and are so proficient in problem-solving and all things interweb and techy that friends and family feel guilty about taking advantage of your ability to help them with anything from iPhone synching failures to planning their weddings, and wonder if they need to start paying you for your assistance.

While no one would ever call you a wallflower, you know how to be the silent partner and critical observer/listener in all interactions, and you understand that being cc’d or bcc’d on a thread is a welcome invitation to support the sender + responder in tracking, following up, and making sure that questions are answered, deliverables are sent, and projects reach their full potential and final endpoint. To you, listening and behavioral pattern recognition is the key to unlocking information that will allow you to do your job and support your team.

“Closing the loop” is an obsession of yours; incomplete tasks, projects gone by the wayside, and that “something that someone said 3 months ago that I think was important but now I’ve lost it” has never, and will never, be in your behavioral wheelhouse. You don’t just follow-up for the sake of checking the box to say that you did; you consider timing, audience, and a host of other variables and context before you reach out. While you always act quickly, you also don’t act in haste; double-checking and triple-checking, critical thinking, and contextual analysis are your prized skills.

You are an exceptional writer of the less-is-more bent; discretion is your baseline operational foundation, and you know that getting to the point in a kind, professional, and friendly manner is where you’re most effective. You re-read, grammar check, and “reply-all vs. reply vs. cc vs. bcc” check every email you send. Emails aren’t conversations to you; they are clear steps to action. Clean, succinct subject headers, to do’s + follow ups carefully tee’d up, attachments and naming conventions with dates inserted––these are all a part of your communication hygiene regimen and you’ve never written emails any other way. After all, you know that your words, and how you put them on digital paper are a representation of your process and work, and you would never want to come across as messy, disorganized, chaotic, or not fully in control.

You are a sponge of information tangible and intangible; you understand that how and why things are communicated are as important as the “what.” Diligent is your middle name; you wake up every morning with a clear action plan and list of priorities that you tackle head on, and you also know how to re-prioritize at the drop of a hat when urgent needs shift (and in a fast-moving startup that just closed its Series A, they will definitely shift). You loathe stagnancy and find efficiencies in everything. You anticipate ahead of time when projects are in jeopardy of falling off track, and you know when your time and tasks need to be prioritized amidst an onslaught of incoming needs. You know how to balance your bandwidth across multiple tasks and projects, but also how to ask for help; you find it difficult to say “no” but you know when you need to reach out and collaborate with your team in order to get projects to completion. You are comfortable with ambiguity as a jumping-off point; your skills are in creating order and process from the first creative spark and brainstorm meeting that your colleagues will initiate to create the magic that is Seed. You don’t stop at the first or second or even third roadblock, and find creative and kind ways to make sh*t happen, even when it seems impossible.

While you could spend all day in front of the computer and not skip a beat, you also are resourceful in the street-sense meaning of the word. You know there’s just as much efficiency to mine in knowing how to arrange a package pick-up and preparing for office incoming deliveries ahead of time; you think about how to make life easier for all parties involved logistically, but you’re also ready to handle it yourself by dropping off a sample or gift impromptu. After you’ve repeated a certain task or tested a routine a few times, you always wonder, “how could I optimize this and get the same thing done in less time?” You’ve shipped a million gifts, important documents, and random but nevertheless critical possessions people have forgotten on that trip they just took off for, and you know when to use FedEx vs. DHL vs. USPS (as well as all their cutoff times), best practices for international customs forms, and why accurate weight and dimensions are critical to ensuring sure your package a) gets there on time and b) you don’t get overcharged.

The way our office looks when someone walks in is marketing—it communicates that we care about our space, that we care about our team, that we understand the meaning of service. For the team and our office, there are gifts to send, printers to fix, company decisions to weigh in on, opinions to be given on the small stuff and the big stuff, culture to shape and contribute to, and a million things we’re not thinking of because you’re the one that thinks about everything, down to the last detail. No task is too small for you because you know that important details and needs come in all shapes, sizes, and forms; in fact, you pride yourself in being able to do virtually anything (or learn it quickly by googling it or mining your 100+ contacts for tips).

For our co-CEOs and for our largely remote team (think time zones 15+ hours apart), there’s the fine art of scheduling—in the post 2020 work culture that we now find ourselves in, every decision and discussion that needs to be had ultimately means a calendar invite needs to be sent, attendees need to be confirmed in the RSVP “yes” column, multiple zoom accounts need to be utilized to avoid that “no overlapping meetings problem,” share screen and record settings need to be double-checked, and the art of considering whether its wise to book back-to-back when certain important meetings will inevitably run over; well, it’s all a part of our new remote and fully globalized digital world that you already mastered long before the pandemic and if not, then you certainly made yourself an expert by end of March 2020.

When you are killing it, the Co-Founders / Co-CEOs have unlocked the bandwidth to create the most value in their respective areas externally, while the internal team feels prioritized, considered and inspired to do their best work.

You get joy and fulfillment from being of service to those around you, and you are also excited about the growth opportunity and where this could lead because you have a knack for picking anything up, even if you never took that 101 course in high school or university. You’re insatiably curious, kind and empathetic with an unrivaled work ethic. You love the sink or swim approach (and you’ve always stayed comfortably afloat), and want to work with and learn from an incredible group of equally curious and motivated humans. If you’re reading this and jumping up and down saying, “it’s like they were inside my brain writing this,” please reach out.

Who you are:

  • 1-3 years relevant experience supporting CEOs administratively, experience supporting multiple executives at once a plus
  • A “cosmos is the limit," “out-of-the-shipping box” mentality
  • Extreme attention to detail, organization, and agility in juggling cross-company and executive tasks
  • Exceptional writer and communicator; impeccable grammar + spelling
  • Effective manager of Google Calendar and Drives, and keen, detail-oriented ability to manage CEOs’ calendars and busy inboxes by taking action, tracking, and following up as needed
  • Excellent communication, teamwork, interpersonal, and customer service skills; innate sense of professionalism, discretion, diplomacy, tact, and friendliness both in person and digitally
  • Keen listener and recorder of instructions and details in fast-paced environment and ability to process and act on instructions quickly; fastidious follow-upper
  • Extremely versatile and resourceful
  • Meticulous project management skills
  • Technologically savvy—GSuite, Asana, Slack, etc.
  • Comfortable working internationally across languages and cultures
  • Hands-on experience with shipping, errands, office maintenance, security, and general tasks such as fixing printers, operating appliances, projectors, setting up audio-visual needs, transportation of materials, catering, etc.
  • You aspire to make every space as clean, organized, and functional as a Muji store
  • Comfortable working independently and with minimal supervision, ability to work under tight deadlines while maintaining focus under pressure
  • Exceptional common sense prioritization and strategic thinking, results oriented + entrepreneurial mindset
  • Impeccable sense of discretion, extremely trustworthy, reliable, and mindful when tasked with confidential data and projects
  • An unquenchable fascination for building a well-oiled machine
  • Comfortable with ambiguity and nimble with direction as the company grows to operate at scale; quick-learner and implementer of new processes
  • Committed to education and deepening self-learning and understanding of Seed, our products, and the science and knowledge that empowers our health
  • Able to work in-person at our office in Venice, CA

What You’ll Do:

  • Array of administrative tasks including scheduling and calendaring, generating and formatting drafts of correspondence and follow-ups, deck outlines/research, creating and tracking spreadsheets for VIP and ecosystem mailing/shipping addresses, birthdays, and contact info
  • Support CEO calendars + critical team and group meetings (i.e. recruiting interviews) in concert with Chief of Staff, ensure calendar invites are clearly named, issued, and RSVP'd
  • Support efficiency of calendaring by proactively confirming and resolving conflicts that may arise in concert with Chief of Staff, and assist in ensuring executive and team meetings stay on track; strategic and critical assessment of priorities for scheduling by asking appropriate questions
  • Support follow up for operational and team initiatives (and all the things that come up during the day, wherein a simple cc: to you means it will be done and handled)
  • Administratively support complex projects with multiple moving pieces (i.e. office meeting, Scientific Advisory Board meeting, a new project that comes up on a Thursday morning that needs to be done by Friday afternoon, etc.)
  • The point person for maintenance, general packing + shipping, supplies, hardware, software/licenses, and other office related needs; the glue that holds our ecosystem together
  • General packing + shipping, including creating + printing shipping labels, packing + opening packages, breaking down boxes, booking couriers, redirecting packages and mail as needed, dropping off samples or delivering to local USPS, UPS, FedEx locations
  • Office Maintenance, including but not limited to plant care, arranging cleaning + landscape maintenance, trash + recycling, water delivery, checking + scanning important mail, loading and unloading dishwasher, checking security cameras and changing batteries, tidiness + Muji-store-esque organization, coordinating handyman services and appliance maintenance as need, general WIFI maintenance + tech support
  • Office workstation set up and logistical planning + coordination as related to return-to-office plan
  • Office opening and closing, and lock up when needed in concert with Chief of Staff
  • Improve current processes and coordinate organizational procedures for optimized efficiency and productivity

 

 








Research + Development

Clinical Research Coordinator

About You:

If you are a systems thinker who embraces the “first principles” ethos, a researcher who is on the pulse of current developments in biotech, and a resourceful problem-solver who believes no task is too small — this is for you. We are always seeking like-minded dot-connectors who can bring a unique perspective and skill set to our team.

More About You:

You are insatiably curious, kind, and empathic, with an unrivaled work ethic. You promote a culture obsessed with process—one of proactivity and non-reactivity. You take pride in your impeccable attention to detail and organization, be it an Excel spreadsheet, Google Drive, your desk, external communications, or Asana boards.

You pride yourself on translating abstraction into order. Your worldview is not insular, but expansive. You understand how hundreds of small, moving parts contribute to the overall success of a project, and you are eager to dive into the action to maintain momentum. You are a brilliant communicator who inspires others to excel. And most importantly, you love to learn.

Who you are:

  • BA/BS/MS with additional related experience in biology or related field
  • Extensive experience in clinical trials recruitment and outreach
  • Microbiome research experience is ideal
  • 3+ years clinical trial research coordinator experience required
  • Collaborative Institutional Training Initiative (CITI Program) certificates required
  • Asana and Google Suite knowledge

What you'll do: 

  • Maintain a high level of knowledge and understanding of pertinent protocols, including all protocol requirements for subject visits, obtaining informed consent, subject visit schedules, tests, procedures, laboratory information, and treatment accountability requirements
  • Apply clinical trial coordinator expertise in recruitment and propose mitigation strategies
  • Communicate with and create a list of potential external recruiting companies that can be on standby for Seed’s clinical trials
  • Assist with development, revision, and printing of clinical trial internal SOPs and participant instructions (use of sampling kits and shipments of samples to central lab)
  • Communicate with the Marketing team in a timely manner to design and order collateral for study treatments
  • Order clinical trial supplies, monitor inventory, and ensure timely delivery
  • Organize and prepare clinical trial shipments assembly line at the office, strategically separated by trial and study product (e.g. active vs active 2 vs placebo)
  • Assist the Clinical Research Coordinator to monitor CRO shipment requests for product and prepare shipping labels and study materials on time
  • With the Clinical Research Coordinator, maintain a data-rich log of all samples, assigned IDs, tracking numbers, and dates for each trial participant
  • Schedule courier as needed for clinical trial shipment pick-up
  • Problem-solve when shipments are delayed or undelivered
  • Communicate on a daily basis with the Clinical Research Director to ensure proper management and reporting of trial shipments
  • In conjunction with the Director of Research and Director of Clinical Research, handle all logistics and communication for collection, storage, and transfer of clinical trial samples to and from the central repository to the final analysis partners
  • Obtain data from analysis labs and organize the data for all samples
  • Submit all final datasets to the biostatistician and/or bioinformatician
  • Responsible for distributing strains from producers to research/clinical partners
  • Responsible for sending strains to ATCC for filing
  • Assist in planning and scheduling journal club and book club meetings
  • Conduct literature reviews on specific strains and metabolites and provide a high-level overview of the findings linked to the literature

Product Development Assistant

You think in innovation. You live and aspirate formulation, informed by science. And not the marketing definition of science—but science, science. 

You are innately curious and interested in challenging the status quo, particularly when it comes to hacking categories that thrive on misinformation and confusion. 

You have meticulous—borderline obsessive—attention to detail and understand how hundreds of small moving parts contribute to the overall success of a project. You loathe inertia and you are particularly skilled at taking a high-level milestone/KPI and working with key team members to chart a granular, multiple-tab google-sheet path forward, with each small and large step firmly entrenched in its own cell with “Status” column next to it that you then track incessantly to keep the project on track. 

You are particularly adept at identifying relevant literature and resources, immersing yourself in the material, and coming out the other side as a newly minted expert. When you’ve been assigned to lead a project, you make it your mission to ensure every task and every follow up (compiled from all forms of communication—email, slack, Asana, Google sheet comments, or pixel-to-pixel meetings) is seen through to completion. Closing the loop is your motto; you apply gusto and unwavering dedication to every task––big and small, micro to macro, mundane to complex. 

Ideally, you have experience working in the life science industry in the commercialization of consumer products, and excel within a small core team, sprinting through to meet aggressive timelines. More importantly, you are well-versed and capable of facilitating interactions and coordinating research, development, production, and scale up across internal and external teams (R+D partners, contract laboratories, and manufacturers). You have the ability to identify technology and its potential application with Seed’s product pipelines and can craft a roadmap to identify KPIs and the relevant stakeholders to accomplish those milestones. 

You can work autonomously with little oversight to execute diligently and expertly, but you also thrive in a collaborative work environment and consider being collegially challenged, thoughtfully questioned, and tactfully held accountable to be a growth opportunity with enormous potential for you to impact the world. You execute seamlessly across varying work/product execution styles, workflows, and communication styles, supporting your team members across multiple channels and departments. You crave immersion in a thought-provoking, game-changing work environment and consider stagnancy and predictability to be the antithesis of creating impactful and innovative processes, especially in the path to formulating new products that have the potential to shape and change the existing marketplace for the better. 

You are a resourceful problem solver who anticipates multiple scenarios before they arise, and you know how to plan for every potential problem along the way. You are comfortable with ambiguity and uncharted territory, and push projects forward with a clear understanding of certainties and uncertainties, balancing it all concurrently and forging multiple paths so the tasks get done, whichever way possible. Ultimately, you’re able to carve out efficient processes that quickly integrate key data points that emerged along the way. You know when persistence is key but you also can identify when it's time to pivot. “Tact” is your middle name, and you use it with aplomb to reach out to key stakeholders at consistent points throughout the project and hold them accountable to deliverables and timelines, maintaining the momentum, and completing the shared milestones. 

 

What you’ll do

  • Report to and work directly with the Director of Product Development to define the scope of work and plan for each project
  • Assist in the management and execution of projects from ideation to commercialization, including identification and execution of key development milestones
  • Support product scale-up and transfer to supply chain
  • Assist in the identification, oversight, and management of CROs, CMOs and consultants
  • Work collaboratively with R+D to conduct ingredient and assay diligence
  • Support product finalization (formulation and testing)
  • Coordinate development timelines with R+D to support clinical trials 
  • Identify partners and aid in the development of methodology or revisions to existing protocols to meet target experimental endpoints
  • Track projects through the workflow process and update across the team in relation to meeting deadlines and next steps
  • Track and maintain each project from ideation to execution including scoping out deliverables, requirements gathering, development, execution and quality assurance
  • Facilitate and manage all communication between internal team members and methodically organize weekly progress across all R+D into action items and priorities for integration into Asana
  • Own scheduling for project kick off meetings and facilitate regular internal review meetings to correspond to timelines
  • Document change orders, meeting notes, weekly status updates and project timelines
  • Follow/create new project flow procedures to ensure maximum efficiency
  • Identify opportunities to improve process

 

Who you are:

  • BA/BS/MS in Chemistry, Material Science, or similar, with additional experience in microbiology
  • Life Science industry experience a plus

Project Lead, R+D

About You 

If you are a systems thinker who embraces the “first principles” ethos, a researcher who is on the pulse of current developments in biotech, a meticulous information-gatherer, and a resourceful problem-solver who believes no task is too small — this is for you. We are always seeking symbiotic dot-connectors who can bring a unique perspective and skillset to our team. 

More about you:

You are insatiably curious, kind, and empathic, with an unrivaled work ethic. You promote a culture obsessed with process—one of proactivity and non-reactivity. You take pride in your impeccable attention to detail and organization, be it an Excel spreadsheet, Google Drive, your desk, external communications, or Asana boards.  You pride yourself on translating abstraction into order. You understand how hundreds of small moving parts contribute to the overall success of a project, and you are eager to dive into the action to maintain momentum. You are a brilliant communicator who inspires others to excel. And most importantly, you love to learn. 

You understand the process of scientific product development from research all the way to product launch, and love to be involved at each step of the journey. Even during the initial literature review, you keep an eye on regulatory status, price, and optics of an ingredient in the final product. Your past laboratory research experience means you can advise a research collaborator on protocol development, and your business experience means you deliver your guidance tactfully in a well-run meeting, while negotiating the budget. You know how to talk with professors and CEOs as well as manufacturers and interns, and aren’t afraid of a persistent follow-up email. You understand that your knowledge of the microbiome field can be translated to any biome—human, animal, or environmental—and are excited at the prospect of diving into something totally new. With your foundational skills, you’ve come to understand that you don’t necessarily need to know, you just need to know how to find out. And once you do find out, you innovate past it. 

You’re thrilled at the prospect of continuing your work in the microbiome field, and being at the key translational point where research turns into real-world solutions. Furthermore, you have a grasp of what other companies are in this burgeoning industry with us and what research they’re leveraging.  Above all, you are excited to be leading R+D in a team of highly qualified individuals, and know just how to engage their unique skills to efficiently and effectively bring products from lab to launch. 

Who you are:

  • BA/BS/MS with additional related experience/ PhD, MD, degree in microbiology or related field.
  • Industry experience preferred
  • Laboratory experience preferred
  • Microbiome knowledge required
  • Knowledge of the product development process

What you’ll do:

  • Take direction from the R+D team on initiation of new products
  • Work closely with research analyst to select targets of interest from scientific literature
  • Guide the team in reviewing and assessing novel formulations
  • Establish relationships with new collaborators and contractors
  • Organize extended network of academic collaborators
  • Concept development of new project ideas
  • Work with the Director of Product Development to translate the research into formulation
  • Assemble research summaries and presentations for internal and external stakeholders
  • Track the work of external research partners
  • Coordinate shipment of samples to and from research laboratories
  • Administration and facilitation of research projects as needed
  • Assist Project Manager on ideation, management, and execution of SeedLabs environmental projects
  • Communicate the science of our research to relevant non-science teams
  • Communicate information from marketing, brand, and social teams back to the R+D team
  • Review social media communications for scientific accuracy and regulatory compliance
  • Create project briefs to frame the goals, details, and trajectory of a project
  • Work closely with the R+D Project Manager to track all project components in Asana and communicate upcoming deadlines, blockers, and solutions to the team

Project Manager, R+D

You have meticulous, borderline obsessive, attention to detail and understand how hundreds of small moving parts contribute to the overall success of a project. You loathe inertia and are particularly skilled at taking a high level milestone and working with the key team members to chart out a path forward, step by step, to keep momentum moving. You treat the coordination of research, development, production, scale-up, and testing like an art form with the perfect balance of wisdom, experience, strategic vision, urgency, and judgement. Nothing ever falls between the cracks and even if a project is temporarily deprioritized, it’s never lost. The world doesn’t always value project management enough. Fortunately, we do.

You also understand the medium is the message; communication (stand-ups, emails, Asana tasks, how meetings are structured, etc.) and the tools we use to communicate—are the difference between OK coordination and the ability to achieve more than we can dream up with a lean, productive team.

Ideally, you have direct experience overseeing projects as part of a small core team with aggressive timelines within the life sciences industry (but we are not myopic and believe if the first two paragraphs sing to you, you wouldn’t hesitate to apply). You have managed and streamlined processes with research, operations teams, and leadership teams, and have had to think about every aspect of a project, most importantly the prioritization of time, and how the needs of one project impact another. While proficiency is important, you’re comfortable pushing things along with known uncertainties and have a process to quickly and reproducibly integrate key data points as they emerge.

You are resourceful, solve problems, and anticipate them before they even arise. You pride yourself on translating abstraction into order. You can run sprints across teams and infuse a sense of urgency into each minute of the work day. Every single meeting has an agenda circulated and a follow-up email ready to go within minutes of wrapping up—and most importantly these touch points do not feel administrative but an opportunity to surprise and delight each step of the way. At times, your email may be the best crafted and most memorable in an external partner or scientist’s inbox that day.

At all times you have your finger on the pulse of what’s happening across research and development. At a high level, you can look at where we’re headed and what will scale and right up close, can see what needs to be done to deliver on even the smallest deliverable. No detail too small and no part of the dream too big.

What you’ll do:

  • Manage each project from ideation to execution including scoping out deliverables, requirements gathering, development, execution and quality assurance
  • Project manage scientific milestones including but not limited to paper publications, technical decks, clinical trials, regulatory filings, and scale-up
  • Ensure R+D documents are tracked, integrated, updated, and intuitively organized in Google Drive. Capture weekly progress to ensure Drive is up-to-date and always ready for diligence
  • Work directly with the leadership team to define the scope of work and plan for each project
  • Coordinate external team and track progress between weekly meetings with scientists. Facilitate and manage all communication between internal team members and methodically organize weekly progress across all R+D into action items and priorities for integration into Asana
  • Proactively tackle potential questions, delays or conflicts and communicate status updates to the Director of R+D and CEOs
  • Own scheduling for project kick off meetings and facilitate regular internal review meetings to correspond to timelines
  • Document change orders, meeting notes, weekly status updates and project timelines
  • Follow/create new project flow procedures to ensure maximum efficiency
  • Identify opportunities to improve process
  • Track projects through the workflow process and update across the team in relation to meeting deadlines and next step

R+D Research Analyst

About You

If you are an analytical thinker, assembling what was once just points of data and synthesizing to curate true knowledge—this is for you. We are seeking a Research Analyst to weave the web of foundational scientific information on which we will build our product and publication pipeline. 

More about you:

You are often lost in thought, analyzing the incoming details and figuring out how they fit into the larger picture. You love to find threads of clarity amidst large data sets. You have exceptional organizational skills and obsessive attention to detail. You are resourceful, know just where to find key points of information and where more data might be found to round out the logic. Shoddy publications have nothing on you—you can look at a scientific article and know just where and how the researchers may be obscuring their results. You pride yourself on translating abstraction into order. 

You can work autonomously with little oversight to complete tasks proficiently. You deeply appreciate a well-formatted spreadsheet, and understand how to lay out information for optimal communication for the reader. You’re intimately acquainted with robust scientific databases, are no stranger to broad literature reviews. Furthermore, you know how to synthesize those key points into a web of information from which knowledge can be extracted.  You use this information to form the basis of development of exciting innovations in the microbiome field. You are thrilled at the potential of the burgeoning microbiome field, and understand that true realization of its impact requires analyzing 1012 data points of organisms at 10-6 scale. 

 

Background/Experience:

  • BA/BS/MS with additional related experience, PhD, MD, degree in microbiology or related field.
  • Experienced in broad literature review
  • Scientific publication experience preferred
  • Experience in personal care, drug development, product-focused research preferred
  • Microbiome research experience required.

 

Key Duties and Responsibilities:

  • Diligence on scientific publications to build the logic around new formulations
  • Synthesis of comprehensive literature sets into organized data sheets
  • Communication of key research outcomes to the R+D team
  • Track current publications for new and exciting research 
  • Work with the Scientific Care team to provide research for scientific customer responses
  • Identification of new ingredients/research/strains of interest for future development
  • Research into markets, products, ingredients, microbial strains of interest
  • Analysis of in vitro and in vivo research results
  • Synthesis of summaries and translations of publications and data for the non-scientific teams
  • Translate complex scientific research for communication to the broader team
  • Gather and synthesize internal data for regulatory filings
  • Work with external partners to obtain and clarify research outcomes
  • Create figures, tables, and images for scientific publications
  • Work with contract research laboratories on experimental design, execution, and data feedback
  • This is not a laboratory position, and will be primarily or completely remote
  • You will report to the R+D Project Lead and Project Manager, but work integrally with the entire R+D team.

 

The (brief) story of you
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